Frequently asked questions

We offer practical gadgets and everyday problem-solvers for the home, travel, charging, personal organization and more. Our selection changes as we find useful new products worth adding.

Each product page includes its main features, available options, dimensions and usage information. Please review the full description before ordering, especially when size, compatibility or color matters.

Select the color, size or model you want on the product page before adding it to your cart. The option shown in your cart and order confirmation is the one we will prepare for shipment.

We aim to show every product as accurately as possible. Small color differences can occur because of screen settings, lighting and normal production variations.

Check the product description for charging, voltage and plug information before ordering. USB-powered products generally work with standard compatible USB power sources, but wall-plug requirements can vary by country.

The product page describes what is included in the package. Accessories shown only for demonstration are not included unless they are specifically listed in the description.

Where a product requires setup or special use, instructions are included in the package or explained on the product page. If anything is unclear, contact us before using the item and we will help.

If an option is marked sold out, it cannot currently be ordered. Check back later or contact us to ask whether a restock is expected.

Orders are prepared within 24 to 48 hours and typically arrive within 7 to 14 business days.

Business days exclude weekends and public holidays in the destination country, so a Friday order effectively starts its clock on the following Monday.

Albania plus a wide list of international destinations, including most of the EU, the United Kingdom, Switzerland, the United States, Canada, Australia, New Zealand, Japan, South Korea, Singapore and the UAE.

Enter your address at checkout to confirm. If a destination is not served, it will tell you there.

Shipping is calculated at checkout once you enter your delivery address, since the rate depends on the destination. You will see the exact amount before you pay.

A tracking link is emailed to you as soon as your order is dispatched.

It is normal for the link to show nothing for the first 24 to 48 hours. The number is issued when the label is created, and the first scan only appears once the carrier physically collects the parcel.

Possibly, depending on where you are. Orders crossing a customs border may attract import duty or local VAT on arrival.

These charges are set and collected by your national customs authority or the carrier acting on its behalf, not by us, and they are not included in the price you pay at checkout.

Multi-item orders are sometimes dispatched in more than one parcel so that nothing waits on the slowest item. Each parcel has its own tracking link, and there is no extra charge to you.

A confirmation email is sent within a few minutes of checkout. If it has not appeared, check your spam and promotions folders first, as that is where it usually is.

If nothing has arrived after an hour, contact us with the name and email address you used and we will find the order.

Yes, if you contact us within 24 hours of placing it and it has not yet been dispatched. Include your order number.

Once an order enters fulfilment we cannot recall it, so please get in touch as early as you can.

Contact us straight away with your order number and the correct address. If the order has not been dispatched, we can usually correct it.

After dispatch the address is fixed with the carrier. Write to us anyway, because depending on where the parcel is there may still be something we can do.

Items cannot be added to an existing order. Place a second order and send us both order numbers, and where the timing allows we will dispatch them together.

No. You can check out as a guest. Your confirmation email carries the order number and, once dispatched, the tracking link.

You can request a return within 30 days of delivery. Items should be unused, in their original condition and returned with their original packaging.

Contact us with your order number before sending anything back so we can provide the correct return instructions.

Contact us within 48 hours of delivery with your order number and clear photographs of the item and the packaging it arrived in.

Photographs of the outer packaging matter as much as the item itself. They tell us whether the damage happened in transit, which decides how we resolve it and how quickly.

Depending on the situation, we may offer a replacement, exchange, store credit or refund. Our support team will review the case and explain the available solution.

If the item is faulty, damaged or not what you ordered, we cover the return. If you are returning it because you changed your mind, the return postage is yours.

The methods shown on the checkout page, which vary slightly by country. You will see everything available to you once you reach payment.

All prices are in US dollars and you are charged in USD.

If your card is held in another currency, your bank converts at its own rate and may add a foreign transaction fee, so the amount on your statement can differ slightly from the checkout total.

Payment is handled by the Shopify PCI-compliant checkout over an encrypted connection. Your full card number is never stored on our systems and is not visible to us at any point.

Enter it in the discount field on the checkout page, before you confirm payment. One code applies per order.

Bundle pricing is already applied to the cart automatically, so a separate code will not normally stack on top of it.