Frequently asked questions

It heat-seals plastic bags shut. You lay the open end of the bag into the sealing slot and press down, and the heating strip fuses the plastic into one continuous seam.

The result holds out air and moisture far better than a clip, a twist tie or a folded-over corner.

No. The FreshLock Pro closes the bag but does not draw the air out first. Press the air out by hand as you close the bag and the seal will hold it out.

For sous-vide cooking or long-term freezer storage where a hard vacuum genuinely matters, a dedicated vacuum system is the right tool.

Standard plastic packaging: freezer and storage bags, crisp and snack packets, cereal liners, coffee bags, pet food bags and bread bags. It handles the thin polyethylene and polypropylene that most food packaging is made from.

It will not seal paper, fabric, foil-only packaging or heavy laminated pouches.

Up to 9.5 cm in a single pass. Wider bags can be sealed in two or three passes, overlapping each new pass about a centimetre onto the previous seam so no gap is left between them.

It is rechargeable and charges over USB at 5V-2A. Any standard USB power source works: a phone charger, a laptop port or a power bank. The display on the front shows charging status.

Yes. A cutting blade is built into the body, so you can slit a bag open and reseal it with the same tool. The blade sits recessed and only engages when you draw it along the edge of the packaging.

Treat it as an adult tool. The sealing strip heats up in use and stays warm for a short time afterwards, and the unit contains a cutting blade.

Let it cool fully before putting it away, and store it out of reach of children.

One FreshLock Pro sealing unit, rated at 27W. Choose White or Gray at checkout, the two are identical apart from the finish.

Orders are prepared within 24 to 48 hours and typically arrive within 7 to 14 business days.

Business days exclude weekends and public holidays in the destination country, so a Friday order effectively starts its clock on the following Monday.

Albania plus a wide list of international destinations, including most of the EU, the United Kingdom, Switzerland, the United States, Canada, Australia, New Zealand, Japan, South Korea, Singapore and the UAE.

Enter your address at checkout to confirm. If a destination is not served, it will tell you there.

Shipping is calculated at checkout once you enter your delivery address, since the rate depends on the destination. You will see the exact amount before you pay.

A tracking link is emailed to you as soon as your order is dispatched.

It is normal for the link to show nothing for the first 24 to 48 hours. The number is issued when the label is created, and the first scan only appears once the carrier physically collects the parcel.

Possibly, depending on where you are. Orders crossing a customs border may attract import duty or local VAT on arrival.

These charges are set and collected by your national customs authority or the carrier acting on its behalf, not by us, and they are not included in the price you pay at checkout.

Multi-item orders are sometimes dispatched in more than one parcel so that nothing waits on the slowest item. Each parcel has its own tracking link, and there is no extra charge to you.

A confirmation email is sent within a few minutes of checkout. If it has not appeared, check your spam and promotions folders first, as that is where it usually is.

If nothing has arrived after an hour, contact us with the name and email address you used and we will find the order.

Yes, if you contact us within 24 hours of placing it and it has not yet been dispatched. Include your order number.

Once an order enters fulfilment we cannot recall it, so please get in touch as early as you can.

Contact us straight away with your order number and the correct address. If the order has not been dispatched, we can usually correct it.

After dispatch the address is fixed with the carrier. Write to us anyway, because depending on where the parcel is there may still be something we can do.

Items cannot be added to an existing order. Place a second order and send us both order numbers, and where the timing allows we will dispatch them together.

No. You can check out as a guest. Your confirmation email carries the order number and, once dispatched, the tracking link.

14 days from the date your order is delivered. Start the process through our Returns Portal using your order number.

Items should come back unused and in their original packaging.

Contact us within 48 hours of delivery with your order number and clear photographs of the item and the packaging it arrived in.

Photographs of the outer packaging matter as much as the item itself. They tell us whether the damage happened in transit, which decides how we resolve it and how quickly.

Depending on the situation, a replacement, an exchange or store credit. Our team reviews each case and will tell you which options apply to your order.

Items bought in a sale are final sale.

If the item is faulty, damaged or not what you ordered, we cover the return. If you are returning it because you changed your mind, the return postage is yours.

The methods shown on the checkout page, which vary slightly by country. You will see everything available to you once you reach payment.

All prices are in US dollars and you are charged in USD.

If your card is held in another currency, your bank converts at its own rate and may add a foreign transaction fee, so the amount on your statement can differ slightly from the checkout total.

Payment is handled by the Shopify PCI-compliant checkout over an encrypted connection. Your full card number is never stored on our systems and is not visible to us at any point.

Enter it in the discount field on the checkout page, before you confirm payment. One code applies per order.

Bundle pricing is already applied to the cart automatically, so a separate code will not normally stack on top of it.